Privacy Policy

This Privacy Policy explains how Baptistes Corporation (“Hearble”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit https://hearble-uk.com (the “Site”), place an order or otherwise interact with us.

We process personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (“PECR”).

1. Data Controller

The data controller responsible for the processing described in this Privacy Policy is:

Business name: Baptistes Corporation
Registered address: [REGISTERED BUSINESS ADDRESS TO INSERT]
Company registration number: [COMPANY NUMBER TO INSERT, IF APPLICABLE]
Privacy contact: [PRIVACY EMAIL ADDRESS TO INSERT]
Website: https://hearble-uk.com

If Baptistes Corporation is established outside the United Kingdom and is required to appoint a UK representative under Article 27 of the UK GDPR, the representative’s contact details will be added to this section.

2. Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information:

  • Identity information: first name and last name
  • Contact information: email address, telephone number, billing address and delivery address
  • Order information: products ordered, order number, purchase history, delivery status, returns and refunds
  • Payment information: payment status, payment method and transaction identifiers
  • Technical information: IP address, browser type, device type, operating system and device identifiers
  • Usage information: pages viewed, links clicked, time spent on the Site and interactions with advertisements
  • Marketing information: marketing preferences, newsletter subscriptions and interactions with promotional communications
  • Customer service information: messages, enquiries, complaints, photographs and other information submitted through our contact channels
  • Fraud-prevention information: information used to identify potentially fraudulent, abusive or unauthorised activity

Full payment-card details are processed securely by our payment providers and are not stored directly by Baptistes Corporation.

If you voluntarily provide information relating to your health or hearing through customer support, a questionnaire or another feature of the Site, this information may constitute special-category personal data. Where required by law, we will request your explicit consent before processing such information and will not use it for unrelated advertising purposes.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us or subscribe to marketing communications
  • Automatically through cookies, pixels and similar technologies when you use the Site
  • From service providers involved in payments, delivery, fraud prevention, analytics and advertising
  • From advertising and social-media platforms where permitted by your settings and applicable law

4. Purposes and Lawful Bases

We process personal information only where we have a lawful basis under the UK GDPR.

  • Processing and delivering orders: necessary to perform our contract with you
  • Managing payments, returns, refunds and customer support: necessary to perform our contract with you and comply with legal obligations
  • Preventing fraud and securing the Site: necessary for our legitimate interests in protecting customers, our business and our services
  • Keeping accounting, tax and transaction records: necessary to comply with legal obligations
  • Improving the Site and our services: based on our legitimate interests, using aggregated or appropriately protected information where possible
  • Sending marketing emails: based on your consent or, where legally permitted, the existing-customer “soft opt-in” under PECR
  • Analytics and advertising cookies: based on your consent obtained through our cookie banner
  • Complying with legal requests or protecting legal rights: necessary to comply with legal obligations or pursue our legitimate interests

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and freedoms override those interests.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember user preferences, measure performance and, where you consent, provide analytics and personalised advertising.

Strictly necessary cookies may be used without consent where they are required to provide a service requested by you, secure the Site or complete an online purchase.

Analytics, advertising and other non-essential cookies will not be activated unless you provide consent through our cookie banner. You may accept, reject or manage non-essential cookies at any time through the cookie-preference tool available on the Site.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Analytics and Advertising Partners

Subject to your cookie choices, we may use services provided by:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Meta Pixel and Meta Conversions API
  • Other analytics or advertising services disclosed through our cookie banner

These providers may receive technical identifiers, cookie information, information about your interactions with the Site and information relating to purchases or advertising conversions.

The precise technologies used may change. Our cookie banner or cookie-preference tool should provide current information about the non-essential cookies and trackers active on the Site.

7. How We Share Personal Information

We may share personal information with service providers where necessary to operate our business, including:

  • Shopify and website-hosting providers
  • Payment processors and financial institutions
  • Delivery companies, fulfilment providers and logistics partners
  • Customer-support and communication providers
  • Fraud-prevention, cybersecurity and technical-service providers
  • Analytics and advertising providers, subject to your consent where required
  • Professional advisers, including accountants, auditors, insurers and legal advisers
  • Public authorities, regulators or courts where disclosure is required by law
  • A purchaser or successor in connection with a merger, acquisition, restructuring or sale of all or part of our business

We do not sell personal information for monetary payment. However, some advertising-related disclosures may be regulated under applicable privacy legislation and will only take place where legally permitted and, where required, with your consent.

8. International Data Transfers

Baptistes Corporation and some of its service providers may process personal information outside the United Kingdom, including in countries whose data-protection laws may differ from UK law.

Where a transfer is subject to UK GDPR restrictions, we use a legally recognised transfer mechanism, such as:

  • UK adequacy regulations
  • The United Kingdom International Data Transfer Agreement
  • The UK Addendum to the European Commission’s Standard Contractual Clauses
  • Another safeguard or exception permitted by applicable data-protection law

You may contact us using the details provided in Section 1 to request further information about the safeguards applicable to your personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, comply with accounting and legal obligations, resolve disputes and enforce agreements.

Retention periods generally include:

  • Order, invoice and transaction records: up to six years after the relevant transaction or for any longer period required by applicable law
  • Customer-service correspondence: for the time needed to resolve the request and maintain appropriate evidence of the resolution
  • Marketing information: until you withdraw consent, unsubscribe or the information is no longer required
  • Cookie information: for the period disclosed through our cookie banner or cookie-preference tool
  • Account information: while the account remains active and for a reasonable period afterwards

Information may be retained for longer where necessary to establish, exercise or defend legal claims, investigate fraud or comply with a legal requirement.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

No online transmission or storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

11. Your Data-Protection Rights

Subject to applicable conditions and exemptions, you may have the right to:

  • Be informed about how your personal information is processed
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Object at any time to the use of your information for direct marketing
  • Request the transfer of eligible information to you or another organisation
  • Withdraw consent at any time where processing is based on consent
  • Not be subject to certain decisions based solely on automated processing that produce legal or similarly significant effects

These rights are not absolute and may depend on the circumstances and lawful basis involved.

To exercise a right, contact us using the privacy contact details provided in Section 1. We may need to verify your identity before processing your request. We will normally respond without undue delay and within one month, unless applicable law permits an extension.

12. Direct Marketing

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in each marketing message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending service communications that are necessary to manage an order, payment, delivery, return, refund or customer-service request.

13. Children’s Privacy

The Site is not intended for children under the age of 18, and we do not knowingly collect personal information directly from children for the purpose of creating customer accounts or completing purchases.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

14. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate your complaint.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies or legal obligations. The updated version will be published on this page with a revised effective date.

Last updated: 10 August 2026